Tor User Support Specialist (Farsi)
October 21, 2024
The Tor Project, Inc., a 501(c)(3) nonprofit organization dedicated to advancing human rights and freedoms through free and open-source anonymity and privacy technologies, is seeking a User Support Specialist to assist Farsi-speaking users as part of its Community Team.
Are You Passionate About Helping Others?
As the User Support Specialist for Farsi, you will provide technical support and digital security best practices to Farsi-speaking Tor users. Your responsibilities will include:
- Assisting users remotely through email, Telegram, Signal, WhatsApp, tickets, text-based live chat (IRC), and online forums.
- Collaborating with the Anti-Censorship Team to enhance Tor circumvention settings and identify, reproduce, and track bugs in Tor products.
This is an entry-level, part-time, remote position with an estimated workload of 20 hours per week. The hourly rate is $26.44 USD/hour. This is a 2-year contract position, reporting directly to the Tor Project Community Team.
The Community Team coordinates digital security trainings, user education, localization, user support, and documentation. The team consists of both volunteers and Tor Project staff.
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